Security and Privacy

We respect the privacy of every visitor to our website. That's why you don't need to create an account to place an order with us. We only ask for the information necessary to process and deliver your order. We do not share your personal information with third parties after you place an order.

What personal information do we collect?

When placing an order, we ask for the following information:

Your name: To address your order and create your personal invoice.
Your address, postal code and city: To ensure your order is delivered quickly and correctly.
Your email address: To confirm your order, send shipping updates and communicate with you regarding questions or comments.

Security

Every page on our website is protected with an encrypted SSL connection. You can recognize this by the padlock icon displayed in your browser.

Any personal information you provide when placing an order or contacting us through our contact form is transmitted using SSL encryption, ensuring your data is securely protected.

Example of a secure SSL connection. The appearance may vary depending on your browser.

Newsletters

If you subscribe to our newsletter using our opt-in process, you'll receive a monthly newsletter featuring offers and new products. Every subscriber receives the same newsletter. If you no longer wish to receive it, simply unsubscribe using the link in the newsletter or contact us directly.

If you add our WhatsApp number to your contacts, we can quickly answer your questions about products or orders. WhatsApp is used exclusively for customer support and never for marketing purposes. We do not share or permanently store your phone number. Once your question has been answered, the conversation is deleted.

Emails

Order updates are sent to the email address you provide. If you contact us via our contact form, we will also communicate by email. We only use the information you provide to answer your question or resolve your issue.

Cookies

Yes, we use (temporary) cookies. Cookies are small anonymous files stored on your device when you visit our website. We only use essential cookies to ensure our webshop functions correctly and to analyse and improve our website. We do not use cookies to create personalised offers based on your personal data. If you disable cookies in your browser, some features of our webshop may no longer function properly and it may not be possible to place an order. For more information, please visit Google's Privacy & Terms website.

Questions

If you have any questions or comments regarding our Privacy Statement, please contact us via our contact form or email us at vraag@appelhoes.nl.