Want to return or exchange your order, or submit a warranty request?
You can easily register your request online through our returns portal. For returns, you have a 30-day return period.
Enter your order details in our returns portal and select what you would like to return.
After your return has been approved, you can create your return label and send your parcel back to us.
Once your return arrives, we'll process it within 5 business days.
Register your return, exchange or warranty request
Use our online portal to quickly register your request.
Go to returns portal →Would you like a refund? Register your return through our returns portal. Return shipping costs €6 for a parcel.
Once we have received your return, we'll process it within 5 business days. After your return has been processed, the purchase amount will be refunded.
Would you like to exchange a product? Register your request through our returns portal and follow the steps shown there.
Is your product defective or not working as expected? Register a warranty request through our returns portal.
Please describe the problem as clearly as possible when submitting your request. This helps us assess your warranty request quickly.
You can return your order within our 30-day return period.
Register your return through our online returns portal. Enter your order details and follow the steps shown there.
Return shipping costs €6 for a parcel.
We process returns within 5 business days after receiving them.
You can register an exchange request through our returns portal. Follow the steps in the portal to submit your request.
Register a warranty request through our returns portal and describe the problem as clearly as possible.
Need help with your return?
Can't find the answer you're looking for? Visit our contact page →